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We aim to send out all orders within 24 hours excluding weekends and UK bank holidays, however this can be longer at busy times.
We offer a next day delivery service to UK mainland if ordered before 11am Monday - Thursday.
We are happy to accept returns if they are returned within 30 days of receipt in an unused, brand new resaleable condition in full original packaging.
Items received after this date will not be eligible for refund or exchange and the cost of returning the item will be at the buyers expense. If this cost is not met within 14 days, Jujak reserve the right to dispose of the item without further reference.
All product packaging and certificates of authenticity must be returned with the product.
Any product(s) that has been resized, damaged, or otherwise altered after delivery will not be accepted for return.
All clothing must be returned in an unworn (and unstretched), unwashed state complete in their original packaging with undamaged tags still attached.
All home textile products must be returned in an unopened, unwashed state complete in their original packaging with undamaged tags still attached.
Please enclose a note stating the reason for the return and your name and address
A Certificate of Posting (free of charge) should be obtained in order to cover you in the unfortunate event of any loss in the return process
Please note that unless the returned item is deemed to be faulty, any refund will not include cost of the original postage. Any refunds of postage must be agreed by ourselves at time of returns request.
Postage for returned items will be at the buyer’s expense.
If an exchange is required the cost of sending out a replacement will be at the buyer's expense.
Refunds will be processed within 2 working days of the receipt.
Jujak Unit 3 Wainman Road Woodston Peterborough Cambs PE2 7BU United Kingdom
Consumer Rights Directive
Under the Consumer Rights Directive ('CRD'), if you place an order online, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the goods you ordered. If you wish to cancel your order, please email us confirming your wishes. Refunds for orders cancelled under the CRD will be processed in accordance with your legal rights.
You must take good care of the products while they are in your possession and they must be returned in accordance with our Returns Policy. Postage for the item(s) will be at the buyer’s expense.
This is not intended to be a full statement of your rights under the CRD. Full details of your rights are available from a Citizen’s Advice Bureau or a Local Authority Trading Standards Office.